RP99 believes digital entertainment should be enjoyable, controlled, and never a burden. We provide a comprehensive range of responsible gaming tools and guides tailored for Malaysian players – because your well-being will always matter more than any profit.
Responsible gaming means participating in any digital entertainment activity – from video slots, Live Casino, poker, and Sports Betting on the Malaysia Super League or EPL, to virtual sports – in a controlled, mindful manner that stays within your personal means.
For most Malaysian players, playing at RP99 is a relaxed and enjoyable form of entertainment – a way to unwind after work, enjoy the thrill of watching a football match with a bet on the line, or test your skills at the poker table. This is a healthy way to enjoy our platform.
RP99 recognises, however, that for a small number of individuals, gambling can become a problem if left unchecked. Risk factors can include life stress, pre-existing financial difficulties, or habits that develop gradually without the person realising it. That is why RP99 provides a full suite of tools and resources to ensure all members can play in complete control.
Playing responsibly is not a sign of weakness – it is a sign of maturity and self-control, and we have the deepest respect for that. At RP99, we want every Malaysian player to leave with a smile, not regret.
Gaming at RP99 is entertainment – just like catching a movie or dining out. Budget for it, enjoy it, and know when to stop.
Decide how much you're willing to spend before you log in. Once that limit is reached – stop. Your budget, your control.
Set a daily time limit for playing. RP99 provides automatic time reminders so you always know how long you've been playing.
Depositing more to "chase back" losses is one of the biggest warning signs of problem gambling. Accept the loss and step away – there's always tomorrow.
All these tools are free, easy to use, and accessible directly from your RP99 account settings
Set a maximum amount you can deposit within a given period. Once the limit is reached, RP99's system automatically blocks any further deposits.
Set a maximum loss amount you're willing to accept within a given period. Once the limit is reached, you will not be able to place any new bets until the period resets.
Set a time limit for each gaming session. RP99 will automatically send a pop-up reminder at your chosen intervals to let you know how long you've been playing.
Need a short break without closing your account? Choose a cool-off period of anywhere between 24 hours and 6 weeks. During this time, you will not be able to log in or play.
For players who want to take a long-term or permanent break. Self-exclusion lets you completely block yourself from the RP99 platform.
Don't want to receive tempting bonus emails or promotional notifications? You can opt out of all RP99 marketing communications with a single click.
This process is designed to be as simple as possible, because we know that when someone needs help, they need it quickly and without hassle.
Go to RP99 login page and sign in to your account using your usual credentials.
Click on your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".
Choose either a temporary exclusion (6 months or 1 year) or a permanent exclusion. Read the details of each option carefully before proceeding.
Enter your account password to confirm, then click "Activate Self-Exclusion". A confirmation email will be sent to you.
Your account will be fully blocked within 24 hours. You may withdraw any remaining balance during this processing period.
| Limit Type | Duration | Example Value | Effective Time | Status |
|---|---|---|---|---|
| Deposit Limits | Daily | RM 100 – RM 5,000 | Immediate (↓) / 24 hours (↑) | Available |
| Deposit Limits | Weekly | RM 300 – RM 20,000 | Immediate (↓) / 7 days (↑) | Available |
| Deposit Limits | Monthly | RM 500 – RM 50,000 | Immediate (↓) / 30 days (↑) | Available |
| Loss Limit | Daily | RM 50 – RM 3,000 | Immediate (↓) / 24 hours (↑) | Available |
| Loss Limit | Weekly | RM 200 – RM 10,000 | Immediate (↓) / 7 days (↑) | Available |
| Session Time Limit | Per session | 30 min – 8 hours | Immediate | Available |
| Cool-off / Break | 24 hours – 6 weeks | Free choice | Immediate | Recommended |
| Self-Exclusion | 6 months – Permanent | Free choice | Within 24 hours | Recommended |
Recognise the early warning signs before they become a bigger problem. There is no shame in acknowledging it and seeking help.
Answer these 5 simple questions honestly to get a clearer picture of your playing habits.
If you or someone you care about needs help, the following resources are available to you
RP99's support team is trained in responsible gaming. Chat confidentially 24/7 in Bahasa Melayu.
Send an email to support@rp99.ws with the subject line "Responsible Gaming" for confidential, personalised support.
Talian Kasih Malaysia 15999 (free, 24 hours) provides counselling and referrals for addiction issues, including gambling.
Hospital Bahagia Ulu Kinta Perak and Pusat Perubatan Universiti Malaya (PPUM) provide counselling services for gambling-related issues.
For RP99, responsible gambling is not just a page on a website or a licensing requirement to tick off. It is a core value that shapes every decision we make – from how the platform is designed to how we train our customer support team.
We understand that as a digital entertainment platform operating in Malaysia, we have a moral responsibility to our community. A slots player who plays for fun is a happy player. But a player who plays out of addiction, stress, or desperation – that is someone who needs help, not more games.
That is why we invest in risk-detection technology that proactively identifies concerning play patterns and reaches out to players to offer help before issues escalate. We also train all RP99 customer support staff in responsible gambling protocols so they know exactly how to assist players who need support.
To every Malaysian player at RP99 – we want you to play happy, play smart, and go home to your family with a smile. That, to us, is what winning really looks like.
RP99 verifies player age at registration and periodically thereafter. Players under 21 are strictly prohibited from our platform.
RP99's smart system monitors playing patterns and identifies risk indicators to proactively reach out to players who may need support.
All RP99 support staff undergo dedicated responsible gambling training so they can identify and assist players who may need support.
RP99's responsible gambling programme follows international guidelines, including the principles of GamCare and the Responsible Gambling Council.
RP99 provides a safe, responsible, and enjoyable gaming environment for all Malaysian players. Register for free and enjoy over 1,500 slots, Live Casino, Poker, and sports games with a 150% welcome bonus of up to RM 1,500.